Future Of On-Demand Service Apps Industry And Its Scope In 2021

In a modern-day world with a busy schedule, people find it difficult to manage their day-to-day tasks like buying food, groceries, and other essentials. However, the evolution of mobile apps and innovation in the industry has made it possible to cope up with the hectic schedule. We are in a place where everything will be done with a few taps on smartphones. Well, this makes sense now. Say, for instance, if people are fed up with household chores like house cleaning, they can opt for this service with the on-demand service apps. 

On-demand service apps – A mediator between customers and various service providers

What are on-demand service apps? To get a better understanding, this app acts as a mediator between the customers and service providers. Instead of making more efforts and more time, they prefer this app as it is a convenient procedure with a small pay. The trend for such apps is high nowadays.

According to Harvard Business Review, the on-demand services industry is skyrocketing with more than 22.4 million customers and its net value is nearly $57.6 billion. Meanwhile, the online industry is flourishing with more than 16.3 million customers. Notably, there 49% of customers availing the on-demand services are millennials. This indicates that the wealthy person is spending much on these apps. 

On-Demand Service App

Trending on-demand service industry in 2021

What is the main reason for the success of the on-demand service apps? The functionality of the app and easy access to the resources. Moreover, amid the pandemic, many service apps were on the boom. You could see the success of video-conferencing apps such as Zoom, Microsoft, and Houseparty. These apps are at the top of the chart, with more than 62 million downloads from Google Play Store (Android) and App Store (iOS). 

Not only these apps, but other on-demand service apps are also at the peak due to the pandemic. 

As per stats, Americans have invested $45 million in the on-demand industry. It becomes evident that this industry is disrupting the conventional system. There is an estimation that the investment in on-demand apps & websites will reach $335 billion by 2025. The sudden rise of this industry paves the way for entrepreneurs to start their business instantly, even at a low budget. Let’s see some of the top trending on-demand service industries of 2021 now.


Ride-hailing industry

Taxi booking apps such as Uber, Lyft, and Ola have set to offer the best quality services and are expected to bring advancements in the future. The ride-hailing market is projected to grow at an annual growth rate of 19.8% by 2025. We know that Uber is a popular service provider and its success is mainly due to affordability, originality, speed, and convenience. They are well-known for secure payment transactions, customer feedback, and accessibility of driver information for customers to gain customer loyalty & trust.

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Food delivery

The food delivery industry is booming from now and then. There is a massive increase in the usage of food delivery apps like UberEats, Zomato, Doordash, and GrubHub. Apart from these, the grocery delivery industry is booming tremendously. Both industries will be expected to reach new heights in upcoming years.


Right after the lockdown due to the Covid-19, the healthcare mobile apps have witnessed a rise as people find it is easy to connect & communicate with healthcare professionals virtually with ease. They can even book an appointment for a consultation. One good example is the My Medicash app which has a user-friendly interface. People can get expert consultation in 15 minutes. Also, they can access other health plans with ease. 

Home services

With the increased usage of smartphones and people’s convenience, the demand for the home services app has increased. Moreover, the internet is flooded with many mobile app ideas for home services. Also, it is expected that this industry’s net value will increase by $1574 billion. One perfect example of an on-demand home services app is UrbanClap. It is one of India’s largest service providers offering more than 50 services. With this app, people have easy accessibility to yoga trainers, plumbers, carpenters, electricians, and other service providers. 

TaskRabbit is also an on-demand service app that offers home services like cleaning, furniture, repair, and maintenance. They can use the digital payment options for payment with ease. This app allows the customers to monitor the task closely. 

Rover is known to offer doggy daycare with house-sitting facilities. This app concentrates on customers’ convenience and provides the service by taking care of pets. Some notable features are 24*7 customer support service, secure payment, and push notifications. 

3 Major strategies to consider for developing a successful on-demand service app

We have seen the trending industries that drive the on-demand service apps to the peak. There are a lot more points to consider apart from seeing the immense success of these apps. If you are an entrepreneur planning to plunge into this industry with an on-demand service app, the opportunities are high. These opportunities come with various benefits, including the affordability to manage your business. Consider the following strategies for creating the on-demand service app.

  • Focus on customer convenience

First, you have to tailor your services by taking your customers’ convenience and preference in mind. They prefer your app only when they feel it is more comfortable and convenient in availing of the services with a user-friendly interface. Also, you have to offer 24*7 customer support service so that they get their queries resolved at any time.

  • Integrate your app with recent technology

You should incorporate all the necessary features to offer better service to your target customers. Like, starting from the onboarding process till the feedback, you have to ensure that the needed features have been incorporated into your app. Apart from these, technology stack integration is mandatory for on-demand service apps. It is a known fact that the ‘Geolocation tracking system’ is an essential one for such apps.

  • Set the service pricing

It is usual that people compare the price of the conventional procedure with on-demand service apps. So, it is better to offer a low price when compared to the price offered in the conventional business. In addition to this, you have to consider your competitors’ strategy. 

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Final note

As I conclude that, if you are looking for an on-demand services app for offering efficient and effective services with just a few taps, then, a perfect app solution is GoJek Clone, as it offers various multiple services in a single platform. It is obvious that the need for on-demand service apps is in trend. What if all the services have been offered in a single app? Well, people prefer the multiple services app as it does not take much of their phone storage. 

The overcrowded on-demand service industry is a major advantage for entrepreneurs. Because there is an app for every service that comes up with innovations and advancements in this changing environment. It isn’t as easy as to consider. You have to work on the business strategy right from scratch. On the counter side, you can prefer a shortcut by developing the on-demand service app using the clone script as it is a readily available customizable app solution. 

Everything you should do is to hire a professional or approach a mobile app development company. Launch the Gojek clone app right away on Android, iOS, or both. 

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